Errors and diagnostics

"Cannot connect to the server"

The device could not open a connection to the playlist's server.

Steps

1. Check that the device is properly connected (Wi‑Fi or cable): open another app that uses the internet.
2. Restart the internet box and the device if several apps are affected.
3. Run "Diagnose": it tells apart a connection failure on the device from a server that is unreachable.

If your connection is working and the diagnosis shows "Server unreachable", the problem comes from the playlist's server.